Return Policy
Return Policy
Your satisfaction is important to us. Please read our Return Policy carefully before requesting a return.
1. Return Eligibility
Returns are accepted only for products that are damaged, defective, or incorrectly delivered. To qualify for a return, the product must be unused, unopened, and in its original packaging.
2. Return Request Period
Return requests must be submitted within 7 days of receiving your order. Requests made after this period may not be accepted.
3. Non-Returnable Items
For hygiene and safety reasons, opened or used wellness products cannot be returned. Products returned without their original packaging or damaged due to customer misuse are also not eligible for return.
4. Return Process
To initiate a return, contact our customer support with your order number, reason for the return, and clear photos of the product (if applicable). Our team will review your request and provide further instructions.
5. Inspection & Approval
Once we receive the returned product, it will be inspected. If the return is approved, we will proceed with a replacement or refund according to our Refund Policy.
6. Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error, such as an incorrect or damaged product.
7. Contact Us
If you have any questions regarding this Return Policy, please contact us through the official Himaro Global website. Our support team will be happy to assist you.