Refund & Cancellation Policy

Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

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2. Return Eligibility

Returns are accepted only if you receive a damaged, defective, or incorrect product. The product must be unused, in its original packaging, and returned within the applicable return period.

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3. Non-Returnable Products

Opened or used wellness products, products damaged due to improper handling, and products returned without their original packaging are not eligible for return.

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4. Refund Process

After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund request. Approved refunds are generally processed within 5–10 business days through the original payment method.

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5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we will provide a replacement subject to stock availability. Photo or video proof may be required for verification.

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6. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong or damaged product.

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7. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact our customer support through the official Himaro Global website.